Frequently Asked Questions
Everything you need to know about your Kiiroo experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. For hygiene reasons, certain personal care products cannot be returned once the seal is broken.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers with no mention of the brand or contents on the exterior to ensure your privacy.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do your products come with a warranty?
Most of our electronic devices include a 1-year limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.